FAQ

FAQ’s:

 

How long do the extensions last?   That’s really up to you! With proper care and depending on how often they are worn, styled with heat and washed, our human hair extensions should last you 4-6 months to a year. Remember that heat can damage the human hair used in the extensions just like it can damage our own hair.

Which length should I choose?  The hair will experience shrinkage due to the tightness of the curls. It appears to be 45%~ 50% shorter than its actual length. For instance, 12 inch appears to be 6 inch in it’s kinky state. We are happy to assist you if you have any questions about the length.  Please email info@bebonia.com.

How do I put them in?  Please check out our instructional videos showing you how to put them in so that they blend beautifully!

How do I know which color will match me best?  We are happy to help you select the right color.  Please send in a photo to info@bebonia.com so that our customer service representative can help you.

Can I dye the hair?  The good news is that at Bebonia we offer a variety of colors. If you still want to “play” with your hair please keep in mind that when you color curly hair very light you will suffer hair loss and loss of curl pattern. The same occurs with our natural hair as well because you are removing melanin and proteins from the hair. If you do color the hair, we recommend having a professional do it. We also recommend lifting the color slowly with a lower developer (20). Do not process with a dryer because the heat will help to relax it. Keep in mind that you will need to provide extra care to the hair after bleaching it, such as weekly deep conditioning treatments.

WARNING ANY ALTERATIONS TO THE HAIR EXTENSIONS IS AT YOUR OWN RISK, PLEASE NOTE WE CANNOT TAKE ANY RESPONSIBILITY FOR FAILED OUTCOMES AS WE CANNOT CONTROL PRODUCTS OR PROCESSES USED.

How many sets show I buy?  For a full head of BIG SEXY HAIR we recommend ordering the 220 g set of extensions.

Can I return them?  The extensions come with a sample hair so that you can match it to your own color & texture.  Once the sealed package is open we will not accept the return as this is considered a hygienic product.

How long will it take for my order to arrive?  At the moment, all orders are running on a 5-7 business day processing/production time (Pre-Order items excluded). (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped. Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders). Once shipped, please allow 2-3 business days to receive your order (U.S. orders and international orders).