Shipping Policy

We ship Monday through Friday, excluding weekends and holidays from our Florida warehouse. When placing your order, consider these factors when calculating your estimated delivery date.

• Order Processing: The amount of time it will take for us to prepare your order for shipping. It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 12pm EST, it will ship the same day. If your order is placed after 12pm EST, your order will ship the next business day. 
• Transit Time: The amount of time it takes your order to deliver to your shipping address.
• If your order is a pre-order item shipping can take 14-30 days

 

Transit Time Explanations 

USA & Puerto Rico - USPS Priority

• Delivery within 1-3 business days after an order has shipped. 
• For example, if an order ships out on Monday, it will be delivered by Thursday.

USA - FedEx - 2-Day

• Delivery by the end of the second day after an order has shipped.
• For example, if an order ships out on Monday, it will be delivered by the end of the day on Wednesday.
• For example, if an order ships out on Friday, it will be delivered by the end of the day on Tuesday.

Disclaimer: International shipments may have a delay in transit than usual due to COVID-19. 

 

Keep in mind that Customs processing times may differ, which could potentially prolong the delivery timeline due to taxes owed, duties, and local delays.

Disclaimer: We reserve the right to change the delivery method you specify to an equivalent method, if we are unable to use your choice due to COVID or destination-related restrictions. We will contact you if the change in shipping method will impact the transit time of your package.

 

USA STATE SALES TAXES

Please note that Bebonia  charges state sales taxes on orders in the following states:

Florida and New York.

These collected taxes are mandated by the local state governments and Bebonia in no way benefits from this and directly pays this amount collected to the state.

INTERNATIONAL TAXES AND DUTIES 

Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Florida (United States). This means that we collect payment for duties, import taxes, and fees during the checkout process and pay them to your local customs.

Customs duty is calculated based on the following factors: 1) the product’s declared value and shipping costs, 2) the product category as determined by the HS code, 3) the country or region of origin, 4) the destination country's tariff rates, 5) applicable trade treaties

This charge is determined by your local customs authority and is either paid to your local carrier or government in order to receive your package. These fees are not kept by Bebonia. All fees reflect the current respective charges and rates on packages coming outside of your country at the time of purchase.

Not all orders are subject to duties and import taxes. Many countries and regions have a minimum order value, called a de minimis, before duties and import taxes apply. For questions about de minimus, fees or rates on a package coming outside of your country, please contact your country's customs office or tax agent for assistance. 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at support@bebonia.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order please contact support@bebonia.com. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

DELIVERED BUT NOT RECEIVED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered please contact couriers at numbers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

MILITARY MAIL

We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days. 

At check-out, please select the United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. 

Which countries do you ship to?

Please find below a list of all of the countries that we ship to:

TIP: Hold down Control+F (PC) or Command+F (Mac) to bring up a search box. In that search box, type in your country and it'll locate the text if we ship to you!

Aland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Denmark, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Heard & McDonald Islands, Honduras, Hong Kong SAR, China, Iceland, Indonesia, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Nauru, Netherlands, Netherlands, Antilles, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea, Norway, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Reunion, Romania, Samoa, San Marino, Saudi Arabia, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Georgia & South Sandwich Islands, South Korea, St. Barthelemy, St. Helena, St. Kitts & Nevis, St. Martin, St. Pierre & Miquelon, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Turks & Caicos Islands, U.S. Outlying Islands, United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu, Wallis & Futuna, and Western Sahara.

 

What if I don't see my country as an option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs. At the bottom of this page we've listed all countries we currently do not ship to.

If you have a family member or friend who lives outside of the country, you may consider having them forward the package for you. Alternatively, you may look into package forwarding services, located in the United States.package forwarding services, located in the United States

 ¹Bebonia Hair is NOT able to ship to the following countries due to shipping complications: Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Benin, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Cook Islands, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Papua New Guinea, Palau, Paraguay, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Solomon Islands, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vatican City, Vanuatu, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe.

 

Do I have to pay taxes, customs, or duties on my order? 

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Bebonia, and thus cannot be refunded. 

We ship international packages DDU (duties and taxes unpaid) from our warehouse in Florida (United States), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel.

As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing human hair extensions. You can reference the HS code 6704.20.0000.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.  

How much does shipping cost?

USA:

• All US orders over $200+ include FREE standard shipping (via USPS Priority)
• Orders under $200- $6.16 (flat rate)
• Fedex 2-Day - $16.00 (flat rate)

Canada:

• Shipping via DHL eCommerce or DHL Express (rates vary based on location)

Other International Destinations (See here)